Shipping Policy

  • Shipping Time: Shipping typically takes 4-7 business days
  • Tracking Information: We do not send automatic tracking emails, but customers can request their tracking information by contacting us at any time.

Return Policy

  • Return Window: Customers may return their RotoSTAND products within 30 days of delivery for a full refund. Items must be in their original packaging and in resalable condition.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or the wrong item was sent.
  • Restocking Fee: A restocking fee may be applicable for returns, depending on the condition and reason for return.
  • Non-Returnable Items: Products that have been used, damaged, or show signs of wear
  • Refunds: Refunds will be issued to the original payment method within 5-10 business days after the returned item has been inspected and approved.
  • To Initiate a Return: Please contact us with your order number and reason for the return.

Warranty Policy

  • Warranty Coverage: RotoSTAND bike stands are covered by a 1-year limited warranty covering manufacturing defects. If a product is deemed defective, we may send replacement parts or replace the product based on the specific issue.
    This warranty does not cover:

    • Damage from misuse or neglect
    • Items that have been modified
    • Normal wear and tear
    • Claim Process: To file a warranty claim, please contact us with your order number and a description of the issue. We will work with you to resolve the problem as quickly as possible.